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❓ When will my order ship?

Most orders ship within 24-72 hours! Orders placed before 2 PM
(Mon-Fri) typically ship same day. You'll receive a tracking
email as soon as it's dispatched.

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❓ Do you ship to PO Boxes?

Yes! We ship to PO Boxes within the UK. For international
PO Boxes, please contact us first to confirm.

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❓ Can I change my shipping address?

If your order hasn't shipped yet, contact us immediately at
Contact@ivin-uk.com with your order number. Once shipped,
we cannot change the address.

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❓ My package is lost/delayed. What do I do?

UK orders: If not received within 9 working days, contact us
International: If not received within 21 days, contact us

We'll investigate with the carrier and arrange a replacement
or refund if needed.

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❓ Do I have to pay customs/import fees?

UK orders: No additional fees
International: Possible customs duties (your responsibility)

Customs fees vary by country and are determined by your
local customs office, not by us.

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❓ What if no one's home for delivery?

UK: Royal Mail will leave a collection slip
International: Depends on your local postal service

Most deliveries require a signature. Check your tracking
for collection instructions if delivery attempted.

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